Privacy policy

What we collect

• Account details: names and email addresses of the people who sign in (there are no passwords: sign-in is by a one-time code sent by email); the business's name, GSTIN and billing email.
• People who ask by WhatsApp: the name and mobile number the business registers, and the messages they send and receive.
• Tally data read to answer a question (for example a ledger or the day book), the answers, and the report files made from it. Tally data is read on request; your books are not copied to us in bulk.
• Usage and billing: which AI model answered, how many credits were used, payments (through Razorpay; we never see card details) and invoices.
• Technical data: IP addresses in the activity log, the connector's computer name and version, and error reports.

Why we use it

• To answer questions and make reports for the people the business has authorised.
• To run accounts, invitations, billing and GST invoices.
• To keep the service secure (the activity log, rate limits) and to fix problems.
• We don't sell personal data, and we don't use your Tally data or chats to train AI models.

Who processes it for us

These services process data on our behalf, only to provide the service:

• Our cloud hosting provider: runs the application and database.
• Cloudflare R2: stores generated report files (PDF, Excel).
• Google (Gemini API): the AI model that reads questions and report results.
• OpenRouter and the model provider it routes to (e.g. Anthropic): the optional premium AI model.
• Meta (WhatsApp Business Platform): delivers WhatsApp questions and answers.
• Razorpay: payments and subscriptions.
• Our email delivery provider: account emails (sign-in codes, invitations).
• Sentry, when error reporting is switched on: error reports, without request bodies or personal data.

How long we keep it

While the business's account is open. When an owner deletes the organisation, its data is deleted at once from the live service; backup copies are overwritten within 8 weeks. Invoices and payment records are kept as long as tax law requires.

Security

Data is encrypted in transit. Sign-in codes and invitation links are stored only as hashes. The Tally connector opens no port on your network and can only read. Each business's data is kept separate, access is by role, and changes to setup are recorded in an activity log.

Your rights

You can ask to access, correct or erase your personal data, or withdraw consent, by writing to hello@tegain.com. If you use AnalyseAI through a business (for example you ask by WhatsApp), that business decides what is kept; we'll help it respond. Grievance Officer: Tegain Private Limited, hello@tegain.com, +91 8848 006 882. You may also complain to the Data Protection Board of India.

Changes

We'll post changes here and tell account owners by email about significant ones.

Contact

Tegain Private Limited, CIN U72900KL2015PTC039375. hello@tegain.com, +91 8848 006 882.