Cancellation and refund policy

1. Cancelling a plan

• You can cancel your plan at any time from Settings → Usage & plan in your account, or by writing to us.
• Cancelling stops the next renewal. Your plan, and its AI allowance, stay active until the end of the period you have already paid for; nothing more is charged after that.
• Setting up an account (connecting Tally, adding companies and people) is free, so you can check that everything works before you pay.

2. Refunds

• Plans are paid in advance for a month or a year. A period that has started is not refunded, in full or in part, including when a plan is cancelled during it, except where the law requires otherwise.
• Top-ups are not refundable once any of them has been used. An unused top-up can be refunded if you ask within 7 days of buying it.
• If you were charged twice for the same thing, or charged when a payment showed as failed, the extra charge is refunded in full.
• If the service was unavailable to you for a long stretch because of a fault on our side, write to us; we will make it right with a credit or a refund for the affected period.

3. How to ask for a refund

Email hello@tegain.com from your account's email address, with your organisation's name and the invoice number or Razorpay payment ID. We reply within 2 business days.

4. When refunds arrive

An approved refund is made to the card, UPI account or bank account you paid with, through Razorpay. It is started within 2 business days of approval and usually reaches you within 5 to 7 business days, depending on your bank.

5. Contact

Tegain Private Limited · hello@tegain.com · +91 8848 006 882