Terms of service

1. The service

AnalyseAI lets people you authorise ask questions about your Tally data on the web and on WhatsApp, and receive answers and reports. It reads your Tally through a connector you install on your Tally PC.

The connector only passes read (export) requests to Tally. The service cannot create, change or delete entries in your books.

2. Your account

You're responsible for who you invite, the companies and reports each person may see, the invitation links and email codes that prove sign-ins, and keeping the connector's computer secure.

You must be authorised to give us access to the Tally data you connect, including data about your customers, suppliers and staff.

3. AI answers

Answers are written by an AI model from figures read from your Tally at the time of the question. The AI can misunderstand a question or make a mistake in its wording. Check important figures in Tally, or in the attached report, before relying on them, especially for tax, statutory or payment decisions.

4. Plans and credits

• Choosing a plan is the first step of using the service: AI answers are paid for with its credits. Plans are billed monthly or yearly in advance through Razorpay, with GST as applicable.
• Each plan includes AI credits per month; unused plan credits don't carry over. Credits you buy separately carry over while your account is open.
• Each AI answer uses credits according to the published rates. When credits run out, answers pause until credits are added.
• You can cancel any time; the plan runs to the end of the period you paid for. Fees already paid aren't refunded except where required by law.
• If a renewal payment fails and can't be collected, the account may be suspended until payment is made.
• Setting up (connecting Tally, picking companies, inviting people) costs nothing.

5. Your data

Your data remains yours. We process it only to provide the service, as described in our Privacy Policy and Data Processing Addendum.

An owner can delete the organisation and its data at any time from Settings. Copies in backups are removed as the backups rotate out.

6. Acceptable use

• Don't use the service to break the law, send spam over WhatsApp, or access data you aren't authorised to see.
• Don't attempt to disrupt the service, get around its limits, or reverse-engineer it.

7. Availability and changes

We aim to keep the service available but don't guarantee it will be uninterrupted. It depends on your Tally PC, its internet connection and third-party services (such as WhatsApp). We may change features and prices with notice; price changes apply from your next billing period.

8. Liability

To the extent the law allows, the service is provided "as is", and our total liability for any claim is limited to the fees you paid in the three months before the claim. We aren't liable for indirect or consequential losses, or for decisions made on AI answers without checking them.

9. Ending the agreement

You may stop using the service and delete your organisation at any time. We may suspend or end an account that breaks these terms or doesn't pay, with notice where reasonable.

10. Law and contact

These terms are governed by the laws of India, and the courts of Kochi, Kerala have jurisdiction. Questions: hello@tegain.com or +91 8848 006 882. Tegain Private Limited, CIN U72900KL2015PTC039375.